We want you to be completely satisfied with your purchase! If you’re not happy with your order, we’re here to help. Please read our return and exchange policy below:

Return & Exchange Eligibility

We accept returns and exchanges on unused, unwashed, and undamaged items within 30 days of the purchase date.
To be eligible for a return or exchange, the item must be in its original condition with all tags and packaging intact.
Final sale items, including clearance items and custom merchandise, are not eligible for returns or exchanges.

How to Initiate a Return or Exchange

If you’d like to return or exchange an item, please contact us at admin@gohawks.ca within 30 days of receiving your order.
Provide your order number, the item(s) you wish to return or exchange, and a brief reason for the return.
Once your return request is approved, we will send you instructions on how to proceed.

Return Shipping Costs

Customers are responsible for return shipping costs, unless the return is due to a mistake on our part (e.g., wrong item or defective product).
Please note: we are not responsible for lost or damaged return shipments.

Refunds

Once your return is received and inspected, we will process your refund.
Refunds will be issued to the original payment method within 5–7 business days. Please note that depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
Shipping fees are non-refundable unless the return is due to an error on our part.

Exchanges

If you’d like to exchange an item for a different size, colour, or product, please follow the same process as a return (contact us within 30 days).
Once we receive your returned item, we will ship the exchanged item to you at no additional cost (if it’s within the Canada).
If your requested exchange item is out of stock, we will issue a refund instead.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us at admin. within 7 days of receiving your order.
Please include photos of the damaged or defective item, along with your order number, and we will arrange for a return, exchange, or refund based on your preference.

Cancellations

If you need to cancel your order, please contact us immediately. We can cancel an order if it has not yet been processed or shipped.
Once an order has been shipped, it cannot be canceled. You will need to follow our return process once the item has been delivered.
Pick-up orders can be cancelled at any point.

International Returns

For international orders, return shipping costs are the responsibility of the customer.
Please note that customs duties and taxes are non-refundable. We cannot refund any charges imposed by customs authorities.

Contact Us

If you have any questions or need assistance with a return or exchange, don’t hesitate to reach out to us at admin@gohawks.ca. We’re happy to assist you!